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Volunteer Opportunities


The specialized skills and talents of volunteers has greatly contributed to the success of our mission.  If you’re ready to make a difference, we'd love to hear from you.

  • Skilled Volunteer: Customer Service Consultant

    About Us: 

    Operation Warm creates brand new, high-quality winter coats and shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm! 
     

    About our Volunteer Positions: 

    Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments. 
     

    Primary Function: 

    Operation Warm is looking for an experienced Customer Service expert to help us improve our processes to better support our donors.
     

    Deliverables for Customer Service Consultant:

    ·       Review results of last year’s customer service analysis

    ·       Review customer service processes

    ·       Make recommendations for improvements
     

    Qualifications:

    ·       5-10 years experience in customer service

    ·       Experience with non-profit a plus
     

    Timeline:  We request that volunteers make a minimum 5 hour commitment to this project. Operation Warm will share an initial overview of our project requirements. A weekly volunteer check in call will be scheduled. Project should be completed by April 30. 

     

    To apply, contact Kimberly Marandola

  • Skilled Volunteer: CRM & Data Analytics

    Skilled Volunteer: CRM & Data

    About Us:

    Operation Warm creates brand new, high-quality winter coats and athletic shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm!
     

    About our Volunteer Positions: 

    Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments.
     

    Primary Function: 

    Salesforce is our CRM tool. Pardot is our marketing automation tool.  These systems allow us to  manage donors, partners, inventory and communication across two platforms.  Like most organizations, we have the opportunity to improve the integrity of the information and data in our system.  Volunteers will:  

    ·      Be given access to data sets from Salesforce or Pardot

    ·      Help to clean data

    ·      Submit the clean data to Operation Warm staff person
     

    Timeline:  We request that volunteers make a minimum 10 hour commitment to this project. Operation Warm will share an initial overview to Salesforce system during an introduction call. A weekly volunteer check in call will be scheduled. Project should be completed by May 31.

    **Prior experience with Excel is required.

     

    To apply, contact Kimberly Marandola

  • Skilled Volunteer: Google Analytics

    Skilled Volunteer: Google Analytics

    About Us: 

    Operation Warm creates brand new, high-quality winter coats and shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm! 

    About our Volunteer Positions: 

    Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments. 


    Primary Function: 

    Operation Warm is looking for a Google Analytics expert to review and consult on our Analytics setup.


    Deliverables for Google Analytics Consultant:

    ·       Review integration of Google Analytics to Salesforce Communities website

    ·       Ensure that analytics are being correctly captured

    ·       Advise on recommendations


    Qualifications:

    ·       5 years experience in Google Analytics

    ·       Experience with non-profit a plus

     

    Timeline:  We request that volunteers make a minimum 5 hour commitment to this project. Operation Warm will share an initial overview of our project requirements. A weekly volunteer check in call will be scheduled. Project should be completed by April 30. 
     

    To apply, contact Kimberly Marandola

  • Skilled Volunteer: Public Policy Analytics Consultant

    Skilled Volunteer: Public Policy Analytics Consultant

    About Us: 

    Operation Warm creates brand new, high-quality winter coats and shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm! 
     

    About our Volunteer Positions: 

    Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments. 
     

    Primary Function: 

    Operation Warm is looking for a Public Policy Analytics Consultant to analyze our impact in United States Congressional Districts and state legislative districts.
     

    Deliverables for Public Policy Analytics Consultant:

    The Public Policy Consultant will provide analysis and written recommendations identifying the districts where we have the most impact

    Provide recommendations for outreach
     

    Qualifications:

    Knowledge of political districts

    Access to software for analysis

    Comfortable with handling raw data in excel
     

    Timeline:  We request that volunteers make a minimum 5 hour commitment to this project. Operation Warm will share an initial overview of our project requirements. A weekly volunteer check in call will be scheduled. Project should be completed by May 14. 


    To apply, contact Kimberly Marandola

Our Impact

  • Years of Service

    22

  • New Shoes Gifted

    30,000+

  • New Coats Gifted

    4,000,000

  • Communities Served

    1,300+

© 2021 | Operation Warm, 50 Applied Bank Boulevard, Glen Mills, PA 19342 |