| Operation Warm, 50 Applied Bank Boulevard, Glen Mills, PA 19342 | : How To Help : Volunteer

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Volunteer Opportunities

The specialized skills and talents of volunteers has greatly contributed to the success of our mission. If you’re ready to make a difference, we'd love to hear from you.

Skilled Volunteer: Customer Service Consultant

Skilled Volunteer: Customer Service Consultant

About Us:

Operation Warm creates brand new, high-quality winter coats and shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm!

About our Volunteer Positions: 

Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments.

Primary Function:

Operation Warm is looking for an experienced Customer Service expert to help us improve our processes to better support our donors.

Deliverables for Customer Service Consultant:

·       Review results of last year’s customer service analysis

·       Review customer service processes

·       Make recommendations for improvements

Qualifications:

·       5-10 years experience in customer service

·       Experience with non-profit a plus

Timeline: We request that volunteers make a minimum 5 hour commitment to this project. Operation Warm will share an initial overview of our project requirements. A weekly volunteer check in call will be scheduled. Project should be completed by April 30.

To apply, contact Kimberly Marandola
Skilled Volunteer: CRM & Data Analytics

Skilled Volunteer: CRM & Data Analytics

Skilled Volunteer: CRM & Data

About Us:

Operation Warm creates brand new, high-quality winter coats and athletic shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm!

About our Volunteer Positions:

Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments.

Primary Function:

Salesforce is our CRM tool. Pardot is our marketing automation tool. These systems allow us to manage donors, partners, inventory and communication across two platforms. Like most organizations, we have the opportunity to improve the integrity of the information and data in our system. Volunteers will:

·      Be given access to data sets from Salesforce or Pardot

·      Help to clean data

·      Submit the clean data to Operation Warm staff person

Timeline:  We request that volunteers make a minimum 10 hour commitment to this project. Operation Warm will share an initial overview to Salesforce system during an introduction call. A weekly volunteer check in call will be scheduled. Project should be completed by May 31.

**Prior experience with Excel is required.

To apply, contact Kimberly Marandola
Skilled Volunteer: Google Analytics

Skilled Volunteer: Google Analytics

Skilled Volunteer: Google Analytics

About Us:

Operation Warm creates brand new, high-quality winter coats and shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm!

About our Volunteer Positions: 

Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments.

Primary Function:

Operation Warm is looking for a Google Analytics expert to review and consult on our Analytics setup.

Deliverables for Google Analytics Consultant:

·       Review integration of Google Analytics to Salesforce Communities website

·       Ensure that analytics are being correctly captured

·       Advise on recommendations

Qualifications:

·       5 years experience in Google Analytics

·       Experience with non-profit a plus

Timeline:  We request that volunteers make a minimum 5 hour commitment to this project. Operation Warm will share an initial overview of our project requirements. A weekly volunteer check in call will be scheduled. Project should be completed by April 30.

To apply, contact Kimberly Marandola
Skilled Volunteer: Public Policy Analytics Consultant

Skilled Volunteer: Public Policy Analytics Consultant

Skilled Volunteer: Public Policy Analytics Consultant

About Us:

Operation Warm creates brand new, high-quality winter coats and shoes and then gives them away to children in need. During our first twenty years, we have partnered with thousands of compassionate individuals and organizations who have served 4 million children across North America. We are excited about our next twenty years, and we are honored that you have considered volunteering with Operation Warm!

About our Volunteer Positions: 

Operation Warm is more than a coat, and you are more than a volunteer. Your talents, time and experience are precious gifts that we greatly value. We pledge to communicate openly and frequently, respecting your time and effort, and fulfilling our commitments.

Primary Function:

Operation Warm is looking for a Public Policy Analytics Consultant to analyze our impact in United States Congressional Districts and state legislative districts.

Deliverables for Public Policy Analytics Consultant:

The Public Policy Consultant will provide analysis and written recommendations identifying the districts where we have the most impact

Provide recommendations for outreach

Qualifications:

Knowledge of political districts

Access to software for analysis

Comfortable with handling raw data in excel

Timeline: We request that volunteers make a minimum 5 hour commitment to this project. Operation Warm will share an initial overview of our project requirements. A weekly volunteer check in call will be scheduled. Project should be completed by May 14.

To apply, contact Kimberly Marandola

Our Impact

Years of Service

22
New Shoes Gifted

30,000+
New Coats Gifted

4,000,000
Communities Served

1,300+

Mountain America

© 2021 | Operation Warm, 50 Applied Bank Boulevard, Glen Mills, PA 19342 |

Privacy Policy

What Information Do We Collect? When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected as you and others browse our website.
Personal Information You Choose to Provide We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, participating in a program, requesting an estimate, or participating in online surveys. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Website Use Information Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours.
How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. We may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.
What Are Cookies? Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. To change your preferences at any time, you can clear all cookies in your browser.
How Do We Use Information Collected From Cookies? We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
Notice of New Services and Changes Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
How Do We Secure Information Transmissions? When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
How Do We Protect Your Information? Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
Do We Disclose Information to Outside Parties? We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.
What About Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Permission to Use of Materials The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.