Tips for Community Heroes Working with Beneficiaries


Operation Warm Community Heroes make it possible for hundreds of thousands of children in need to be gifted with brand new coats. Through the Community Heroes program, partners work with local beneficiaries, such as schools, shelters and community organizations to fulfill their wishes for warm coats.

To support our Operation Warm Community Heroes, we’ve put together tips for working with beneficiaries to make gifting coats a simple and easy process.

Help Them Help You

Provide your beneficiaries with the tools that make it easy to work with you. The easier you can make it for them, the better it will be to get any information or support you need. You will have to rely on your beneficiaries to provide you with information about the children, so you can choose the correct genders and sizes of coats to give.

Operation Warm has several tools on our Community Heroes Partner Portal to support you and help you work with your beneficiaries. For example, we have created a parent letter that can be sent home with each child. The parent letters explain the program and asks for coat sizes for each child.

You can learn more about How to Pick the Right Size Coats for Children here.  

Use Photo Releases

Photo releases will allow you to take photos of the children in their coats. This is especially important if you will be having an event and will be inviting local press or if you will be posting photos on social media or showing the photos anywhere in public.

Work with your beneficiary partners to determine relevant policies regarding the children’s privacy. Some schools and organizations get blanket releases for the year, and can identify children who cannot have the photos taken. Use color coded name tags to easily identify who cannot be photographed.

Operation Warm offers photo releases that you can send directly to your beneficiaries. They can then use these releases to get parent and guardian permission for photos.

Keep Them Updated

Check in with your beneficiaries often. Give them updates on when their coats will be arriving and be available to answer any questions they may have. When you keep your beneficiary updated, they can also help you spread the word about your program and/or your coat celebration event. Keeping in touch also ensures that you will learn about any changes or bumps in the road that might arise before you gift the brand new coats.

Interested in providing brand new coats for kids in your community? We would love for you to join us as an Operation Warm Community Partner!

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